North American Bancard Complaint - Scam!! Crazy Fees! Don't believe what they tell you!
TROY, MICHIGAN -- This is a real scam!! They are charging ridiculous fees, and none of the amounts appear on their agreement, but they say that they can charge whatever fees they want. They lie! The person that signed me up said there would be NO hidden fees!!! NO extra charges! It's a lie!!
I have called about the charges they have made, and they said that they sent a letter to inform me of them. It's NOT TRUE!! Don't believe what they say, they will NOT keep their word! In a week I have made about 8 calls, which has always resulted in being transferred to a different department that NEVER answers. I have left plenty of messages, and calls have NEVER been returned! The departments I need to talk with are always "busy" it's not true! They are a scam, they don't want to answer my calls, and just want to keep charging me for non-sense fees!!
AVOID North American Bancard as much as you can! I regret having done this, because I was told by the person that signed me up that this was not a contract. IT'S A LIE! Nothing that he told me was true, he probably had a made up name as well, because everything that he said has proven contrary!!
No hidden fees? Yea right, there are fees for everything! No contract? It's a lie; they scam you, and sign you into a 3 year contract! Want to get out? It's impossible, because they never answer the calls.
Maybe after I get my lawyer involved they'll start doing something, but so far they are probably happy to be scamming me and so many others that I have read the same types of complaints.
Company Response on 1/17/2011:
NAB works very diligently to resolve all customer issues and complaints. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost I would like to apologize for any unsatisfactory service that you have received in conjunction with your Merchant Account. If you feel that your account was incorrectly debited, or your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.
In regards to fees that are being assessed, the fees charged on merchant accounts would be consistent with the individual's Pricing Schedule within the Terms and Conditions of the signed application. If any new programs are added, you will always receive a message on your Monthly Statements at least thirty days prior to the program launch.
I would like to speak to you about this further. Please have your Merchant Account number ready, and contact me directly at 248-283-6059 so that your situation may be properly researched and addressed.
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