Thrifty Complaint - Terrible Experience
Do not use Thrifty Car Rental at the San Jose airport in Costa Rica! We had a terrible experience with them over New Year’s week. I hope to save travelers like us from repeating this experience.
We were flying in late from Chicago. Thrifty was aware of our situation. I emailed Thrifty to reconfirm the pickup with flight # and time. They said they would be there to pick us up when the flight arrived. When we arrived in Costa Rica the Thrifty employee was not at the airport. No one answered at the phone # we were given. When waiting outside of the airport for an hour local people were harassing us constantly. I was not sure what to do, but I remembered that the Holiday Inn was near the Thrifty office. We were just lucky that they had rooms available. We had to stay overnight, since everything was closed at that late hour.
In the morning my husband went to the Thrifty office to find out what happened. Our flight arrived at 11:50pm, 6 minutes late. We got out of customs just after 12:00am. Supposedly, the Thrifty employee left at 12:00am. We were so angry. We asked Thrifty to pay for our hotel stay, which seemed completely fair. They refused. Not only were we stuck in San Jose for the night with a $250 hotel bill, but then Thrifty tells us we have to pay for car insurance of $150. We needed proof of additional car coverage with us, that was their policy.
We have since contacted Thrifty Corporate and they said they cannot help us with reimbursement for the hotel stay. Please think twice about renting with Thrifty. No one wants a wonderful trip to be ruined by a poorly run company like Thrifty!