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Hughsnet Complaint - Lies,more lies & no answers from support

Review by sal47 on 2011-01-14
Ordered from ad delivered to my home, said free installion,3 months free hbo-showtime, no equipment fees, all bs except the free chanles, was carged $95 for install,9.99 month for equipment, so a 59.99 bill jumped to $73 a month, the service is the worst internet I've ever had from any company from dialup to DSL, cable from Comcast was the best ever same price but well worth the money compaired to Hughs, limited use slower than dialup service one of the highest priced providers in the world, contract or not I'm just about ready to rip it off my roof and go back to dialup. only have it for 1 month and its useless can't play games, cant download, takes forever to load a page, I still can't believe that the Govenment allows them to get away with how they operate, They fell that if you live in a rural area where no one esle serves they can rip you off becase you have no optionsThe Govenment needs to get involed in this practice, why should we have to suffer because where we live, they should force companies to run cable to every home no mater where it is we have electric poles, and telephone service so how hard can it be. This company should be closed down or provide the service needed to there customers. if you have no choice but hughs please get dialup you will be happier and save a ton of money....just a thought what happened to truth in advertising!!!
Comments:1 Replies - Latest reply on 2011-02-10
Posted by revengeofthenerds on 2011-02-10:
I ALSO LIVE RURAL AND HAD HUGHES NET - FOR ONE WEEK. IT TOOK WEEKS OF HAGGLING TO GET SERVICE AND THEN THEY WOULDN'T TAKE IT BACK. FINALLY, WITH A CALL TO CUSTOMER SERVICE THEY AGREED TO SEND AN INSTALLER OUT TO REMOVE IT FROM MY ROOF AT NO CHARGE "ONLY AFTER I TOLD THEM THAT IF I HAD TO CLIMB ON THE TOP OF MY ROOF TO GET IT DOWN FOR THEM, I WOULD BE SUEING THEM SHOULD I INCURR ANY INJURIES DURING THE REMOVAL...THAT WORKED. THE WORST COMPANY I THINK I HAVE EVER DEALT WITH IN MY FIVE DECADES ON EARTH.

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