Sears Complaint - Sears Heating System
LONG ISLAND, NEW YORK -- SEARS HEATING/AIR CONDITIONING BUYERS -- BEWARE OF THE SALES TALK ON THEIR "SERVICE"! I purchased and had installed just three months ago - a $16,000 heating/air conditioning system from Sears. At the initial meeting with their rep., he told me their service is the best bar none -- that should I have any trouble with the system, they will call me back immediately and have it fixed quickly. This morning my heating system wasn't working - I had a fifteen minute wait on the phone to get to a service rep., who then had to call their local service department, whom the representative said will call me sometime between now (Saturday morning) and Monday. That could mean THREE days before I might hear from their service department? THIS IS "HORRIBLE" SERVICE NOT "BEST BAR NONE" SERVICE"! BUYERS BEWARE!!! I SHOULD HAVE CHECKED OUT THEIR REVIEWS BEFORE PURCHASING FROM SEARS!