Ashley Furniture Complaint - Completely unhappy with the protection plan sold by the salesman!!
FRISCO, TEXAS -- I bought the Averille bedroom set from the Ashley store in Frisco, Texas. I was very excited about my first NEW bedroom set and the customer service until after I paid them almost $2000. I was sold the Premier Combination Protection Plan for $199 and it is a complete joke. The salesman that I dealt with specifically told me it would cover, "spilling nail polish on the furniture," "burning it with a curling iron," and "damage to the furniture during a move." Six months later I moved to a different apartment and a leg was broken off of my #750 dresser. I just wanted have the leg replaced so I called the protection plan company and of course the damage wasn't covered, but they were willing to send a technician to my house to charge me even more to fix it! No thanks!! I called Ashleys to see if I would be able to buy a replacement leg and after being passed around to a few different people, I was told they do not replace any parts so I would have to just buy another dresser. Not only will I not buy another dresser, I will NEVER buy anything from this company. I don't understand how people can lie and treat customers the way I was treated. I am completely unsatisfied with the service I received after I paid them.