Blockbuster Inc. Complaint - Blockbuster express Kiosk charged me $26.50 for a movie I returned the next day
WOODSTOCK, GEORGIA -- On Dec 14 2010 I rented a DVD from a Blockbuster Express Kiosk in Woodstock, Ga. I returned DVD next day and I should have been charged $1. My debit card was charged $26.50. I called customer service and they told me there is nothing they could do as their records showed movie was not returned. They instructed me to email customer service and have a tech visit kiosk to see if movie was there. I got an email back from them stating their records show movie was not returned and they will not refund my money. No Tech visited kiosk as I requested.
Be very careful about renting from Blockbuster Express.
You will have no proof movie was returned and they will charge you if their system malfunctions.