United Parcel Service Complaint - Customer Service Sucks- If you don't pay for it, you don't get it
Last Friday, January 7, 2011, I ordered a textbook from Amazon. I paid an additional $25.00 for two day shipment, with the expectation that the delivery would be made on Tuesday, January 11, 2011. However, on Sunday night Atlanta experienced an ice storm which shut down the entire city! I understand that, most road, including the interstates were shut down until Wednesday. So I figure that by Friday I should receive my package. Mainly because according to the UPS website, this package had been in Atlanta since Monday. Additionally, their website had indicated that the package was out for delivery on Wednesday, after which it states EXCEPTION. Today is Saturday and I still don't have my package! So I call UPS customer service, mainly because I want to know when my package will be delivered...I was told by "David" that my package "could be delivered sometime on Monday, but because of the weather being beyond the control of UPS, there was no guarantee of when it would be delivered". So, I asked if their trucks ran on Thursday, Friday or today....the answer YES. So when I asked why my package wasn't delivered today, it was because I didn't pay for Saturday delivery....REALLY, that's because I PAID TO HAVE MY PACKAGE DELIVERED ON TUESDAY!!!!! I asked "David" where I could file a complaint, because I find it unacceptable that my package has not been delivered, the response we don't have a complaint department for the weather. My complaint is not because my package was not delivered because of the weather, my complaint is because YOUR company will not deliver my package on Saturday, because I didn't pay for Saturday delivery! Then he stated that if I wanted the money paid for shipping I would need to contact Amazon. I find it horrible that FEDEX has made deliveries in my neighborhood since Thursday. It's not like I live in BFE, IT'S ATLANTA!!!!!!