Beyond Boundaries Travel Complaint - Do not use Beyond Boundaries Travel!!! We paid $808 of unexpected expenses.
COLORADO SPRINGS, COLORADO -- Do not use Beyond Boundaries Travel!!! We paid $808 of unexpected expenses. Our local ski club planned a trip to Egypt with a September 25, 2010 departure date. Beyond Boundaries Travel handled all the arrangements. We were required to fully pay for the trip in advance. Our last payment was made on June 18 three months before departure. We paid $5,738 in advance. At the beginning of September, were told we had to make an additional payment of $708. We told that we were past the trip cancellation date and our choices were: We would could pay the additional $708 or forfeit the $5,738 paid to date. We were shocked. We opted to pay the $708 that we had not budgeted.
Then there was the $100 airport surprise. We checked one bag each for the flight out and the return. We were charged $25 per bag for the flight out and the return a total of $100. Beyond Boundaries booked our flights as two tickets one domestic ticket and one international one ticket. Per Continental Airlines, if the travel agent had booked our flights as one ticket with the domestic and international segments combined they would not have charged the baggage fees on the domestic flights and we would have not been charged the $100.
A travel agency should know how to properly book international flights so its clients will not incur an additional $100 of unnecessary fees.
In summary, we budgeted $5,738 for our trip but paid $6,546, which included $808 of unexpected expenses. We will never schedule a vacation that is in anyway associated with Beyond Boundaries Travel.