CIGNA Corporation Complaint - Customer doesn't come FIRST
I pay weekly for a short term disability insurance with CIGNA which my company found but we as employee choose to partake or not; I do have a family and could not afford to go without a pay check, so I thought partaking in this would be a good idea. Well, like others I am experience the same unpleasant customer service with CIGNA and their so called "on call nurses" - I had surgery in December of 2010 that is keeping from going to work due to the severity of the work done, I have pins; wires; over 50 stitches; removal of bone and fusions of toes; non-weight bearing for over 4 weeks; my physician signed me out with complete details for minimum of 8 weeks due to the nature of the surgery; well CIGNA did not agree (with a specialist mind you) and said that their "on call nurses" do not feel I should be on disability; again, forcing me to call my physician again and again so I can get a disability check that I actually paid into mind you. I have been having to call weekly and if not they close my claim even though my doctors office has contacted CIGNA directly many times as well as providing paperwork to back up his opinion. I feel like CIGNA is not providing the service they should be to their customers; feeling that this is harassing as well as disturbing to people that are fighting illness...i am actually getting very depressed over this and sick as feel like I have no control over this companies poor services??? who can help us??? They are not providing people a service that we are PAYING FOR, how do they get away with this????