AAA Auto Road Service or NON-Service Complaint - AAA NON-Road Service
I AUOT CLUB, DEARBORN, MICHIGAN -- I bought roadside assistance for emergency situations, but when my daughter had one, AAA not only never showed up, but argued about who's fault it was that they didn't get the correct phone number, even though it was in their pone and they repeated it back to my daughter (in other words, they had the #). Customer service was SO horrible, no one followed up although they promised to. I canceled my auto insurance with them due to this. That was our first experience with them and I didn't want to get in a situation with my auto policy where the same kind of customer service might take place. When I canceled the auto policy another customer service representative PROMISED to look into the matter and follow-up on it, but did that happen? NOOOOOooooooo.
AAA just brushes you off and ignores any problems. I won't be renewing the roadside "service" either.
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