Tree Classics Complaint - Worry free lights tree is defective. Terrible Company.
BARRINGTON LAKES -- I bought a worry free lights tree this past summer. It was over $450. I started to put it up for the holidays in early December. I get this tree assembled and up and the lights don't work! Probably a third of the lights are out. I call Tree Classics and no one answers the phone. You get into this endless voicemail loop. I am not happy.
I finally get through to customer service. They are clearly under staffed and don't want to hear about problems. They tell me they don't have any of the lights for my tree. I can send it back to them AFTER Christmas and they will repair this crappy tree. I ask for a refund and they say no. This is the worst service I have ever had. We packed it back up and put it back in the garage. What a rip-off. I have started a charge back with my CC company. TOTAL RIP-OFF. $450 gone!
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