Blockbuster Express Complaint - Scratched movies - movie rentals
BEAUMONT, TEXAS -- I will never rent from Blockbuster Express again. The last three times I've rented movies (from three different kiosks), I've received movies that were scratched, causing them to freeze or skip while playing. The first two times I complained to Blockbuster Express and they refunded my money and gave me promo codes for free rentals. I guess that's fair but it doesn't do me a lot of good to get a promo code a week later when I couldn't even finish the movie I rented that night. I've never had this problem with Red Box, but Blockbuster Express is closer to my house. It's worth the drive at this point to use Red Box!