Target Complaint - Target Optical should not be in business
MISSOURI CITY, TEXAS -- Don't buy your eyeglasses here if you want to protect your sanity and avoid stress and horrid customer service, and if you want to be able to SEE anytime soon!!!!!!!!!!
After reading internet reviews on Target Optical (after I had my own horrible experience) I believe this sector of the superstore should be permanently and forcefully shut down with no option to re-open EVER beause it is doing nothing but harm to the good name of Target Superstore.
Target Optical employees are receiving a free paycheck; they are being paid to be completely useless. I had a wonderful visit with the eye doctor at Target Optical in Missouri City, Texas. Due to her friendliness I decided NOT to take my prescription to Eyemasters and further support the nice doctor by buying from the attached Target Optical store(BIG, HUGE, DREADFUL, MISTAKE.
Target Optical Missouri City, Tx must be a self-service store because I had to do everything myself, the one thing the employee was useful with was asking my How I wanted to pay....."PAY FOR WHAT, WE HAVEN'T DISCUSSED ANYTHING!!!"
NO one in the store greets you as you enter, they don't tell you they will be with you shortly, you have to ask fellow customers in the optical store what the procedures for knowing when it's your turn, there is no sign in sheet so customers just have to self operate on the honor system because the employee could care less about informative customer service.
Unlike Eyemasters, Target Optical offers zero assistance in frame selection and frame fit, I sought out feedback on the look of a pair a frames I was trying on and I received no feedback other than the employee telling me where a bigger mirror was located. At Eyemasters the staff sits at the mirror with you and helps guide you to the right frame for your face, at Target you're on your own until it's time to pay.
I was offended by the lack of assistance, but my brain failed to tell me to leave the horrible place, so I ended up just selecting whatever. After saying "I guess I'll take these", the employee asked my how I wanted to pay. "PAY FOR WHAT?" There wasn't one word uttered about lenses or the cost of lenses or the type I wanted (At Eyemasters there is an informative discussion on lenses and price before payment is requested, not to mention there is also customer service provided with the fitting, in comparison Target Optical fails miserably and should not be considered a professional business, it's a complete hack job). After signing my credit card receipt is when I was informed that I had to wait a WEEK!!!!! and that was just an estimate. Eyemasters takes an hour and the prices are a $8 difference, Target Optical has no value in service, product or savings, why is it in existence???????
After a week I HAD TO CALL the WORTHLESS store, and the WORTHLESS sales associate couldn't even answer a simple yes or no to whether my glasses were ready for pick-up, I was told she would call me back, but I NEVER RECEIVED A CALL. I kept my phone near me for 8 hours but no call, the next day came and went with no call. You have to physically go up to the self-service operation to get half-witted information.
Day 1 I left not knowing what the hell I just bought. No one thought it relevant to explain that you have to wait a week or more to see and that all calls for information are the customers sole responsibility, because the job of a Target Optical employee is just to take payments and be a presence. My nightmare has not yet ended, but I'm hoping they have a full refund policy because I fear wearing anything from this zero customer service, incompetent place will only make me an angry person as I will constantly be reminded of the rip-off that is Target Optical.