Travelocity Complaint - Travelocity and FALSE advertisement of Hotel Picks
SAN CARLOS, CALIFORNIA -- We booked a Flight/Hotel package with Travelocity in August of 2010 to San Carlos, CA. We had no problems with the Flight at all. The Hotel on the other hand was a pure Joke. It was advertised as a HOTEL to begin with and showed a 4 star rating, it was a 8 room roach motel that smelled like curry. This Place was called the San Carlos Inn, not the the San Carlos Hotel as advertised. The address was 1140 Morse Ave. in San Carlos, CA. It is a dive and should not even be shown to the public PERIOD. It is worse than a Motel 6. You go into their "lobby" and it is surrounded by 3 inch plexy glass and you need to speak through a little "mail hole" at the bottom. We actually had to check in because that is where Travelociy sent us, we looked into the room, it was filthy dirty. Carpets were stained, filth on the windows, stained walls and all the knobs on TV and closets were either broken off or broke in half. It was totally disgusting.....We walked out of the room immediately and checked out and I told her I wanted my money back and the "hotel clerk" told me I needed to take it up with Travelocity in which I did 5 minutes after I raced out of there. I was on the phone for an hour with Travelocity, they told me I needed to wait to hear from their "Investigation Dept." and that could be anywhere from 2 to 4 days. We were at a College Soccer Tournament and would only be there 3 days. It was a FREAKING disaster. We ended up finding another hotel called Country Inn Suites in San Carlos and it was the best Hotel with the best staff we have ever seen. PLEASE PLEASE if you ever have to go to San Carlos ever, stay at the Country Suites Inn Hotel at 251 El Camino Real, San Carlos.
Travelocity of course told me that it was my fault for picking their "4 STAR RATED" San Carlos Inn and they were standing by it and would not refund my money. I WILL NEVER EVER USE TRAVELOCITY AGAIN AND I HOPE EVERYONE WHO READS THIS DOES THE SAME. THEY ARE BY FAR THE WORST COMPANY OUT THERE, THEY DO NOT CARE ONE BIT ABOUT CUSTOMER SERVICE AND YOU WILL CALL INDIA TO TRY AND GET HELP. GOOD LUCK UNDERSTANDING A FREAKING WORD THEY SAY. PLEASE SPREAD THE WORD................
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