DaysInn.com Complaint - Online Booking & Bogus charges
An unfortunate event regarding the Days Inn online booking system. DaysInn.com failed to complete a booking and then held me responsible a reservation with no confirmation number.
Story: I tried to book a room at the Satellite Beach location for a night the weekend of March 20th. I found the room I wanted at a reasonable price and proceeded to book the reservation. Once all of my information had been entered, I submitted the form, only to have the system freeze. I waited for it to “unfreeze” but I gave up after about 5 minutes. I checked my email to see if it had gone through for a confirmation notice and number, but nothing came. I went back to DaysInn.com and tried again. The process repeated exactly as before. I checked my email for an confirmation by the next day, but there was not one. I called the reservations number and was told that the property did not have the type of room I wanted available for the dates I needed. I did not mention the online difficulties since I assumed nothing had transpired because I had not received any confirmation via email or otherwise.
I was shocked to receive notice from the Days Inn motel in Satellite Beach on March 28th, that I had not shown up for not just one but two reservations and that my credit card was being billed. I had no reason to believe that I had a reservation because Days Inn never sent me confirmation of such reservation. Had I known that the transaction had been processed I would have canceled the duplicate reservation and I would have arrived for one room reservation I wanted in the first place. I had booked a couple of nights at the same location in December, but had to cancel. For that booking, the online process worked. I booked it online, received a confirmation number and an email confirmation. I canceled it online when it became clear that we would not be able to go, and received a cancellation number. This is how the system should have worked this time, but obviously it did not. I would never fail to show for a reservation, and if I were unable to keep the reservation I would cancel it in a timely manner.
Take my advice, don't book online and if you do always verify the reservation by phone, and get the names and numbers of people you talk to.