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Virgin Atlantic Airways Complaint - Avoid Virgin Atlantic if you are elderly or non-white - Wheelchair

Wheelchair - Complaint
Review by ericlowe on 2011-01-17
Virgin Atlantic staff repeatedly failed to provide wheelchair to a non-white elderly gentlemen at SFO and London-Heathrow while other passengers were readily transported by wheelchair when requested. Avoid Virgin Atlantic if you are elderly and non-white. Virgin Atlantic or the company that manages the wheelchair requests for them are racists.
Comments:
Posted by spiderman2 on 2011-01-17:
Did you make arrangements for a wheelchair ahead of time? Not everything in this world can be attributed to racism and frankly complaints like this take away credibility from real instances of racism.
Posted by trmn8r on 2011-01-17:
This sounds odd. In England they are particularly alert to passengers who need assistance.

What were the specific circumstances under which this happened, at each location? Only knowing them can the cause for failure to accommodate the request be explained.
Posted by idontthinkso on 2011-01-17:
Ah.. Because the situation you witnessed/experienced INVOLVED an Elderly Non-White individual, and it wasn't resolved to your satisfaction, Racism is involved. Thank you for updating us on that rule. I wasn't aware of it's existence.

Could you inform me whether this was enacted by a UN agreement, or is is a US-only law?

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