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Air France Complaint - Lost Baggage Again!!! - Customer Service
Customer Service - Complaint
I am amazed that after losing my luggage in Mumbai last August travelling with Air France and spending five days waiting for it....and not claiming any money for clothing as it is a complex process.....Air France did it yet again last week on my flight to Chile. Both were Business Class and both were experienced as 'couldn't care less' by Air France.
The passenger in front of me in Manchester Airport checking in was also travelling to Chile and his luggage got there fine but not mine! The logic of losing it then makes this difficult to explain. My first onward trip to Patagonia kayaking in the mountains was also spoilt to some degree by not having clothing and some equipment that I couldn't carry on board. I was then speaking at an important event in Chile and my smart clothes of course were still not there for my first day .......four days later...........
Very poor service and no one seems to care.
In India the case arrived at 11.30 pm one evening yet it only got to me at 1pm the following day! 'The courier got a flat tyre' said Air France ground staff!
Really?
The passenger in front of me in Manchester Airport checking in was also travelling to Chile and his luggage got there fine but not mine! The logic of losing it then makes this difficult to explain. My first onward trip to Patagonia kayaking in the mountains was also spoilt to some degree by not having clothing and some equipment that I couldn't carry on board. I was then speaking at an important event in Chile and my smart clothes of course were still not there for my first day .......four days later...........
Very poor service and no one seems to care.
In India the case arrived at 11.30 pm one evening yet it only got to me at 1pm the following day! 'The courier got a flat tyre' said Air France ground staff!
Really?
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