British Airways Complaint - Pointless cancellations
My partner and I were among those caught up in the farrago that ensued following a fall of snow in London last December.
The whole country knew snow was due to arrive during the day, but we were banking on the fact that our flight was early and that we would miss it. However, as we waited, the departure boards asked passengers to “refer to airline”: a bit disingenuous since BA is the only airline that flies from T5.
All flights after 10.00am had been cancelled. We were called forward to proceed through security to the departures lounge, where, 10 minutes later, our flight was also cancelled. It should be stressed at this point that non-BA flights from other non-BA terminals were still departing. Indeed, there was a TV screen showing BBC News 24 in the lounge. A reporter was speaking to a man in T5 who was complaining that his friend had just boarded a flight in T3, while his BA flight to the same place had just been cancelled. Shortly after, the BBC had a still picture of a BA plane on a runway in a blizzard. The caption read Heathrow T5. They were saying that BA had decided to cancel all flights after 10.00am because of the weather. Only there was no blizzard. No snow at all. None. And they also cancelled flights before 10.00, just for the record.
Neither of us was prepared to take BA and BAA up on their offer of re-booking and waiting for our luggage to be forwarded to our destination. Obviously, if you cancel flights when a runway is clear, you stand no chance of flying once there has actually been snow. The problem we anticipated with re-booking is that the flights are already full of pre-booked customers, and there was no guarantee of anything leaving for days to come.
My partner found alternative flights and soon we were booked on a flight from Birmingham the next day on Turkish Airlines neither of whom, thankfully, spit out their dummies at the mere suggestion of snow.