Charter Communications Complaint - This is one SORRY! company
TENNESSEE -- I have had cable and internet services for 6months since moving into this area. From week one until now I have had to call at least 1-4 times a week that my internet service was not working. At first I thought it was my old Belkin router, bought a new one and spent $100 on it. The problems still existed. They would go through the whole spill about disconnecting the router, modem wait 30 seconds or so and connect back up. Sometimes the phone representative would be Indian and I couldn't understand most of what he/she was saying. All hours of the day/night! I'm a night-owl and am partially disabled due to a stroke that has left my left leg pretty useless and therefore, I don't get out much anymore. So the interent keeps me connected with my friends, family, and news and such. On the 3rd of January they came out to install one of their modem/routers to see if that would help. When he was here he told me there would be a one time charge of $49.99 for the trip out, I was not informed of this when phone representative set up appointment. Okay, so maybe it will be worth the money. Today I received my bill and there was two charges of $49.99 and a Internet upgrade charge that I never asked for. I called customer service and got disconnected 3 times before I finally got through to a "real" person to speak to. Finally a real person.... when I told him of the extra charges he went on to inform me that I had signed a form that said I was aware of the extra charges. Plus and extra trip out to my home... yeah NOT! I am not an verbally abusive type person. I am very tactful and hold myself in. But I really thought I was gonna lose it on this call. I am totally fed up with their service, the phone reps, technical support people, and all the CRAP this company shovels out to its customers. If not for my two teenagers at home I wouldn't even have cable service, but they watch the TV. And this is the only cable service where I live, and my apartment complex forbids it tenants to have digital service. This company should be nailed to the wall with their innards thrown out for the wolves. I am voicing my problems on every forum that I can find and may create a few of my own just for this one reason. DO NOT subscribe for services through this company. They will treat you like a piece of garbage.