TracFone Compliment - Tracfone, What A Pleasant Surprise In A Market Dominated By Deception
After years of going to the mat with Verizon, my former carrier, my contract by the grace of God finally expired. A Verizon representative actually had the unmitigated "nads" to call and ask why I wouldn’t renew, imagine that!
On Dec 22, 2010 I purchased a Tracfone LG420G for $15.00 and a 60 min / 90 day service card for $19.95 from my local Dollar General store, very reasonable.
Got home and began the initial charge powered up and went to the web sight,
their sight was straightforward and phone activation was effortless, then I tried to register my time / service card and received a dialog stating there was a problem and an 800#, my first thought, oh $#*! here we go again.
Dreading the challenge I expected to encounter I called, went through 1 level of auto attendant, put on hold and to my surprise in less that 2 min connected to a technically proficient, graciously polite and patient gentleman who was difficult to understand and explained the situation,
I heard the keys clatter then he was back on line saying "your card wasn’t properly scanned, I will have to connect you to a different department" he graciously wished a Merry Christmas and put me on hold.
In seconds I was connected to another gentleman almost identical to the first but even more difficult to understand, he requested I fax him a copy of the receipt and the front and back of the time card, gave me an 800# to fax a case # to reference and informed me that my phone came with double minutes for life as long as my service days didn't expire, we thanked each other exchanged holiday greetings and hung up.
The web sight was still open and so far this was the most positive experience I ever had with a carrier, in a leap of faith I purchased a
600 min package, min later I flipped the phone open and had 1210 min and 400 service days.
I couldn’t fax until the following day, I faxed them in the morning, went to breakfast and when I returned to my shop found a message from a very difficult to understand lady informing me they hadn’t yet received my fax
which I resent. the following day the additional double min and service time had been properly credited, problem solved, the fact that they called me to follow through resolution, I was impressed.
After years of torture dealing with deceitful, predatory charlatans at last I might have found a wireless carrier with integrity that keeps their word. At least this is the best experience I ever had with a service provider, the deal is what it is nothing more, nothing less, a breath of fresh air.
I still have outstanding disputed bills for stuff I didn't ask for over a year old with my former carrier, chalk it up to experience like a bad divorce, it was worth anything to get them out of my life.
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