Vanderbilt Mortgage Complaint - Unprofessional Company
My husband and I bought our home from Clayton Homes, AKA Vanderbilt Mortgage, in October 2008. Since that time, we have paid a lot into our home, our issue with them is that they are extremely rude, almost to the point of making demands and threats, of foreclosing, taking our home. We have been behind on our payments, and we know that we owe the payments to them. However we have tried hard to stay up to date. We had to file chapter 13, about a year ago, in an attempt to save our home. We made a decision to drop our chapter 13, and pay Vanderbilt, around $7000 on our loan, in one large payment. Our tax refund paid them. Well everything went good for a while, and they raised our payments. What was a fixed rate, they changed to an adjustable rate. which raised our payment from $805 to around $1000. so we had to spend $1295 to hire a legal firm who does loan modifications. Well Vanderbilt did agree to a 6 month modification, but we have had a hard time with the payments, as of now, we are one month behind. Needless to say, they are being demanding and hateful again, as the 6 months ends soon. I know they are entitled to their money, but they need to realize that folks are having money problems in this modern age. They need to be more helpful in finding workable solutions with their customers, and do less complaining.