PayTel Complaint - Don't know what to do next...No help being given
I have been on the phone for the last 3 hours trying to figure out how to proceed with this company. First of all I don't understand why I have to have a PayTel account. I receive collect calls from another incarcerated relative twice monthly through Global TelLink. The calls are billed directly to my AT&T bill, which is always paid on time. If I can receive calls from one facility, why not the other?
Second of all, I went onto the website to open an account. After entering my phone number I was told this number already has an account set up. I don't remember ever opening an account with Paytel. But I know if I HAD opened an account I would use one of three passwords. I tried all three passwords and none worked. So I clicked on "Forgot Password?" and was asked for my first pets name (Security Question). I entered the answer and it was incorrect. So I know I did not set up this account. At this point I can only assume that the previous owner of this number opened an account.
So I tried to call the 800 number to tell them I am the new owner of the phone number. Guess what? I have to enter the PIN number in order to reach a CSR! I don't have the PIN number because I didn't open the account...because I only recently got this number. So I can't open an account because someone who used to have this number had an account and I don't know their PIN number. ARRRGGHHH. I just want to speak to my son and know that he is alright. I pay my bills on time. Why does it have to be so difficult? And why can't I just bill it to my AT&T bill like the other facility does. The familys of inmates are being subjected to more heartache than they are already experiencing.
NOTE: My sister had a PayTel account. Prepaid $50, inmate was released over a year ago. She still has never received her refund. She finally just gave up.