Extended Stay America - Gresham/Portland Complaint - Car burglarized, no security, and no cares
GRESHAM, OREGON -- I was awakened on the 3rd day of my stay by the front desk calling to tell me my car had been broken into. Evidently the security guard/laundry man (their words, not mine - he does laundry and rounds of the property) had "noticed movement" by my vehicle at 4:45 am and disregarded it when he just found an empty garbage bag. In subsequent conversation with the employee he claims he looked at the car and no damage was apparent. Ironically, however, there WERE several empty garbage garbage bags in the back oy my car and everything had been emptied. So I supsect he never really looked at my car and it had already been burglarized. Another guest at the hotel reported that the window of my car was broken out after noticing a shoe beside the car at 5:10 am. The hotel refused to put me in contact with the guest who was generous enough to report the vandalism. The ONLY thing the hotel was willing, and eager, to do was clean up the broken glass around my car so no other guests knew a theft had occurred. When I submitted a police report they were eager to get a copy as "if this happens enough and its documented we can get insurance to cover the parking lot". Stay at your own risk, and do not expect any help when it is your property that is damaged. For the record all the thieves got was boxes full of records - the damage to the car was worth more than the street value of anything taken. This hotel is not worth the risk, as they all seemed to consider it a normal occurrence and it was just my turn.