Complaint - Extremely poor experience

Review by DPM on 2011-01-18
I ordered a calendar on 1/6/11 in response to an email I received offering 30% off. My order confirmation stated the item was in stock and I paid via PayPal. I was to receive another email when the calendar was shipped. Since I didn't hear anything I sent an email on 1/11/11 requesting an update. On 1/14/11 I received an email stating that the item I ordered wasn't in stock and that I won't be receiving it. They also said that I wasn't charged-which of course wasn't true because PayPal debits your account immediately. They offered me the opportunity to purchase something else at a savings of 20% off. How very generous of them. At this point I'm awaiting a refund (and an apology). I ordered the calendar via Amazon at an additional savings of $5.00. I usually order calendars from every year but never again.
Comments:1 Replies - Latest reply on 2011-01-18
Posted by momsey on 2011-01-18:
That's an unfortunate experience. I know that online inventories are not always 100% reliable.

But, I have to ask, if you usually order from this company, then it seems you've been satisfied with them in the past. One unfortunate experience (that ultimately won't cost you anything) will cause you to boycott them forever?

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.