RCN Complaint - They should be left out on a log to die! - internet service
internet service - Complaint
CHICAGO, ILLINOIS -- I am still holding with RCN and it has been 53 minutes so far waiting for a sign of intelligent life.
I had my wallet stolen and called RCN to change my credit card number with them so they would automatically charge me each month. It was my misfortune that I spoke with remedial woman who screwed something up and I fell out of auto pay and lost my monthly billing rate and now they are trying to charge me almost twice as much for service as well as a $10 penalty for their incompetency.
When I signed up for RCN internet the lying sack of crap told me that their wireless router was the only one that would work with the RCN system. I was one of the Carnival suckers that believed her and have since learned that that was a bold face lie.
Several times I had called the RCN office because I kept getting an error message from Netflix that there was insufficient band width to steam a movie. The unsound mind of Frankenstein kept running tests on the modem telling me it was working well and that it must be Netflix. I had a friend take me to get a different wireless router and I have never had that problem again. For four months I had lived with this problem.
Once this problem was brought to their attention I was issued a credit for what I had spent on the router rental. This would have been fine except that they keep forgetting to credit my bill and was given every excuse in the book as to why they were unable to refund my money.
So here I still sit on hold clocking in 64 minutes waiting for the next idiot to try to insult my intelligence. I only can hope and pray that Comcast will be better.
It feels good to dream.