Ashley Furniture Complaint - Complaint
PEARLAND, TEXAS -- Bought a sofa from Ashley Furniture in fall of 09 along with Montage warranty for and extra $200. Early '10 noticed that the far side cushion on sofa was sagging pretty bad. Contacted Ashley customer service. They sent a kid out and he stuffed a 3/4' piece of foam under to prop it up. I said, "if it is sagging, isn't going to continue?" He said, "lets watch it awhile and see." So we did. Now it is down about 3". (attached cushions, not pillows). Ashley says since it is now past the orriginal one year warranty they will do nothing about. The Montage warranty says that since we went the year before calling them they will do nothing about. I have gotten nothing but run around with this company with no return calls from messages to the store manager for help, etc. Run away, do not buy from this company. I am so unhappy I want to scream.
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