AT&T Mobility Complaint - Watch Out for AT&T and AT&T Mobile
ATLANTA, GEORGIA -- Watch our if you are attempting to stop your services with AT&T. We had both AT&T and cingulair which is not AT&T Mobile. We thought in September (it's January of the next year now) - that we had stopped our services by calling AT&T and letting them know that we wanted to stop our services as of the 1st of October. We made sure to say that we wanted both our land line and our mobile number to be cancelled. We even asked if there was anything else we needed to do. We were told we were all done. Of course we also had them trying like crazy to get us to stay with them but that's another story. After doing this - (they don't give confirmstion numbers - so watch out!)- a couple of months went by and we got another bill from them. We called back and had to go through all of this again,. Mind you at this time we already had another service. We were sent to multiple different people. It was not until this next month that we were told that AT&T did not inform them (AT&T mobility) that we had cancelled our service with them. Then it was a back and forth with each passing the buck to the other. We have finally had to get with the FTC and BBB. My husband even got a call at work and went ahead and (unfortunately) paid it because he was worried about our credit rating. Tonight (mid January now) he got another call at work. I called the people back and were told that we owed AT&T mobility again. They had our last payment at the end of September when we wanted to end the service. And still they are sending this back and forth. We're told again that we "should" have known we had to cancel our mobile phone and our regular phone separately. We don't want this to hurt our credit any more (we're going through identity theft as it is now). BEWARE of this and make sure you get a name because they won't give you a confirmation number- and make sure you cancel both.