Humana Complaint - Say anything to get your money
LEXINGTON, KENTUCKY -- My wife and I both had part D coverage last year through Humana. When the 2011 update book came out it was next to impossible to figure out what if any changes would affect our prescription expenses. So I called Humana customer service. Went through all of our prescriptions one by one with the agent and was told only one of our prescriptions was changing. One of my wife's was moving from tier 1 to tier 2 changing the cost of that prescription from $7.00 to $40.00. Come January What a surprise we got when we went to pick up our prescriptions. The truth was the exact opposite of what we were told. For each of us only 1 prescription was staying the same. so in total 2 prescriptions stayed were they were on tier 1 they other 9 were moved from tier 1 to tier 2 meaning a $40.00 copay for each of those 7 medications. Basically the Humana Agent out and out lied to keep us paying for insurance with them. now we pay them a total of 86.00 a month for prescription insurance and they cover about $70.00 of our prescription costs. When your on SSD income is limited enough without the people who are supposed to be helping you lying to you and adding to your cost of living expenses. When I Filed a complaint with Medicare about this a Humana agent called us trying to tell us nothing had changed in the co-pays. Their only answer was to give us a phone number our Doctors could call an petition for a tier exemption. I think you all know pretty much were that one is going. Now the question we are facing is do we give up prescriptions and suffer the consequences or do we give up eating.