Gemoney Complaint - Customer Service
ORLANDO, FLORIDA -- After being on hold for more than 30min. I finally spoke to a CS representative somewhere on the other side of the planet. Questioning a late fee that apeared on wife's account. Through broken English I was told that I could not be helped since it's my wife's account. I explained that "Hey I pay the bills". They wouldn't budge, I asked to speak to a CS supervisor and was told that I could not do that. I then asked to speak to someone in America who speaks understandable English. Same reply. I threatened to close the account and was hung up on. I called again and finally spoke to someone in America and was told that I would not be helped. They basically treated me like crap, and didn't even care they were doing it.
So I'm going to fight this fee and generate so much paperwork for them it will end costing GE Money 50 times the fee they charged me. I will file a formal complaint with the controller of the currency, my local state's attourney. The attorney general of the US, and the BBB. I write one letter explaining the situation, make 4 copies, and put a stamp on it. They will HAVE to answer to those agencies.
My wife was steered to this company by Pearle Vision. Well guess what? They will soon see that I will pay this acount off today and take my buisiness to Lens Crafters. As for GE Money Bank if anyone hands you a credit application for them ask for another source or take your buisiness somewhere else. They only way you can hurt them is to take away their income, that is the only thing they understand.