Amazon.com Complaint - Amazon - Third Party Seller - Living Nightmare
I bought an item from a third party using an Amazon gift card, a week later I received an email from Amazon stating, "We're writing to inform you that your order xxx from Precise Sales has been canceled because the item(s) you purchased were out of stock.
So, I got back on Amazon - saw that the money was back in my account - and I ordered the same item again from another third party. When another week went by and I didn't receive the item, I contacted the seller through Amazon email (there is no other option) and asked them to send me an email letting me know if the item had shipped or when I might expect it to ship. I received no response from the third party.
But, then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from DeliaRodStock, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order. We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i. e., we have not yet processed this charge). However in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."
Of course, since I used a gift card instead of a credit card - that last statement didn't apply and the money is gone off my gift card.
In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the "Problem with this order?" button"
So, I took that route and asked the seller to cancel the order. And waited and waited. No email from the seller and no cancellation.
My next step was to contact Amazon. This is where I really got angry. As this is when Amazon goes into its spiel that this is a third party sell and they are not really responsible. I told him that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon. He said the best he could do would be to call me back three days from now and if, by then, the third party seller had not responded to me that they could then 'take action'. I asked him how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. He said, well maybe another two weeks.
When the first 'third party seller' cancelled the order - I didn't even get the opportunity to get on and rate them for this action. And, as a buyer, its just this sort of action I'm looking for when I review the seller before I make the purchase.
When I sell an item on Amazon - I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis - thats seven days.
OK, thats my story of how I tried to order a coffee maker on Amazon. From two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all I AM TOTALLY IRRITATED.