Qwest Complaint - Charged for services when I didn't have them
On December 31st, I came home to a disconnect notice from Qwest for a late payment (about 10 days late) and I did not have Internet service. I did not call Tech support to complain because I knew why I was disconnected and this happened once before. So I decided to end all business with them. I didn't get around to making a phone call to end services until January 5th. The kind representative told me that my closing statement would be adjusted and that I would not be paying for services for January, since I was disconnected - she said that a block had been placed on my account.
Today I got the closing statement in the mail for $78.77!!! My last bill, which was for services up until December 25 was $52.51 (still, ridiculously overpriced after the promotional fees ended), which means they are charging me an extra $26.26 for services I didn't even use or have! The disconnect notice says that my services would be disconnected on December 30th, and Customer service claims they did not actually disconnect my services until January 5th. But I did not have internet service from December 31st until January 5th when I made the call to disconnect. They are claiming that there is no existing record that my internet was not working and because I didn't call Tech support, they cannot verify that I didn't have services during that time. In other words, they won't readjust my last statement and are charging me $26.26 because I closed my account and want to suck every nickel they can out of me.