Scentmatchers Complaint - Something stinks in this fragrance company
REED CITY, MICHIGAN -- Couldn't find a fragrance that my daughter loved. Had no idea what it was. It was an unmarked bottle. Found this company that claims it can reproduce a fragrance 99% of the time. Was excited. They told me via email to mail the bottle with $66. and they will even put a design and name it whatever you want because fragrances cannot be copywrited. They cashed my ck Jan 11, 2010. I started doubting what I did. Looked them up on BBB. I knew I was beat. They had so many complaints. I chased them via email (they don't answer phones or return you phone calls) finally got an apology that fragrance will be mail by March 15, 2010. I got it March 24th. It was a plain bottle with no name or logo and had a urine/floral-powdery scent and arrived with no packing slip, order form...nothing. I email my dissatisfaction on March 24, 2010. they didn't reply. I emailed again April 11. they appologized again and said mail it back. I sent it delivery confirmation. the post office said it was delivered on April 19th. Email again May 12th. no reply. emailed again May 20 and offered the tracking #. This time they responded. I was told that they did not need the tracking#, it was an oversight on their part, they are sorry, and would process the refund immed. never got it. emailed again July 8. no answer. emailed again Aug. 18. no answer. Now they are claiming they want a tracking number. the post office only leaves it available for 60 days and then archives it. after a total of 180 days its practically impossible to resurrect it. Now they are giving a run around, saying its to old to claim a refund and I will need to prove the return with a tracking #. I did give it to them but its useless. I'm sure they know its impossible. I reported it to BBB. This company just twists the truth. I just want everyone to know not to deal with this company.