Pizza Hut Complaint - Very Poor Service in Cortland, NY 13045
CORTLAND, NEW YORK -- During the weekend of January 15th and 16th (2011), my wife really wanted a $10 Large Pan Pizza from Pizza Hut. So, on Saturday night around 7:30pm I called the Cortland, NY Pizza Hut for a Large Pan Pizza. I was told by an associate that they had just run out of Pan Pizzas, but I could order any of the more expensive pizzas but if I wanted to wait it would another 2 hours before another patch of dough was made (bait and switch?). So, given the time, I decided to not order out that night.
On Sunday night, January 16, we gave Pizza Hut another shot. I called around 6pm to order the Large Pan Pizza. The gentleman on the phone told me that they "had just run out of Large Pan Pizzas". I explained to the employee that this is the second night in a row they were out of Pan Pizzas. I asked him how could they be offering a $10 Large Pan Pizzas and not have any in stock. He responded, "that's Pizza Hut for you". I did not place any order at this time. I got off the phone, and immediately redialed to talk to Pizza Hut Management in Cortland, NY.
I explained very calmly to management my position, and the "management", who did not give me her name, did not apologize, she just told me that Pan Pizza had just come out and the associate did know any better to check. Well, I placed an order for a $10 Large Pan Pizza, and picked it up. I was sure this was a Pan Pizza, it was rung up as a Pan Pizza. Having been a customer of Pizza Hut for over 2 decades, let me say, that the pizza I picked up WAS NOT a Large Pan Pizza, it looked more like a medium hand-tossed pizza which was BURNED! I took pictures which I will be placing on Twitter. The young lady LIED to me. Out of this whole experience, I think the lying is the worse you can do to a customer.
We live here in Cortland County and I am very disappointed with my experience at this Pizza Hut, and will be very hard pressed to recommend it to any friends, bring any visitors to eat there or even suggest eating there during Jets camp... On a scale of 1 out of 5? a ZERO!