Sears Complaint - Waiting Forever For My Washer Repair
Hi! My washing machine broke again 3 weeks ago. Called Sears right away told them the situation said they couldn't get out there for 3 weeks to fix it. Well the appt was set up for Friday but wrong part showed up at my door today. Called them to see why this part came, they said oh did anybody call you to tell you the other part is on back order and we don't know when it is coming in. There is no date in the system for it. Plus they told me I would have to be put back on the waiting list of 3 weeks before they will be able to come back out to service after they get the part in. That will be 6 weeks without a washing machine or even more depending when the part comes in. How many people do you know that is a family of 7 that can go without a washing machine for 6 weeks. Sears is no help to me. Told me to go rent a washing machine. Use my time to go rent one, pick it up, hook it up, and rent a truck. Told me they will not reimburse any expenses until after the old washing machine is fixed. Who has that kind of money laying around to do that. And wait that long to be reimbursed that money if you ever get it back. Then they told me about laundry reimbusement of 25.00 a week. How does that help me? I have to go to the laundry mat just to wash the clothes. That doesn't even pay for gas money to get to the laundry mat. Plus then again you don't get any money for reimbursement until after they fix it. Who knows when that will be. If you can't go without your washer don't get it from Sears. It will be forever for them to get it Working. Plus what good is the warranty/ service agreement if they don't listen to what the customer needs and is no good. Because unless you can go months without your washer or stove, or any other major appliance you have to suffer. I wonder if they have to suffer like us.
Never buy anything Sears you will be very sorry!!!!!