Enterprise Rent-A-Car Complaint - Enterprise rip off - rental of a Chevy Aveo on 1-18-11
KAILUA KONA, HAWAII -- My wife and I went on vacation to the big island of Hawaii for a few days (after visiting Maui) and returned the Chevy Aveo on 1-18-11 to the airport by Kona HI. We pulled up to return the car and the employee (Nick) did his inspection. He squatted down aways from the car and said we had a problem on the passenger side. My wife and I went over there to look and the rocker panel under the front passenger seat had a dent on the bottom of it. He checked the paperwork and said it was not noted when we picked it up and we needed to go inside and double check the original paper work, I said it was not listed on there or I would have known about it when we picked the Aveo up. When we picked the car up on 1-15-11 we thought it was odd but the employee asked us who our auto insurance was thru and also wanted to know what our deductible on our plan was. He even wrote these 2 items by hand on the rental contract (we noticed this later). He also asked us twice if we wanted to buy their special insurance so there would be no out of pocket expenses in case there was any damage. When we picked the car up the only inspections on the car that were done by us or the employee were done standing next to the car looking down, not 12 feet away squatting down looking underneath it. When he told us we needed to go inside and double check the original paperwork I told the employee (Nick) I wanted to take my own pictures of the damage and he said that was fine that they even encouraged that. Well guess what, when I came back out the car was gone and it took about 10 minutes for him to bring it back. I've been driving for 34 years now and have never put a dent in a rocker panel and I never put this dent on this car. I let my guard down, trusted Enterprise and unfortunately I had to learn another lesson the hard way. Enterprise, you can fool me once but you will never get the chance to do it twice.