[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Hughes net Complaint - Is this legal?
Complaint
MY GOSH I WISH I WOULD HAVE WENT ONLINE AND DONE RESEARCH BEFORE EVER THINKING OF GETTING HUGHES NET. THIS HAS GOT TO BE ILLEGAL. THEY SOUND SO CHEAP AND SUCK ALOT OF PEOPLE IN THINKING THEY HAVE RELIABLE SERVICE. IT IS SAD HOW THEY CAN GET AWAY WITH THIS. WHEN I WENT TO THE LOCAL SATELLITE GUY WHO DEALS WITH HUGHES NET, AND WAS ASKED IF I HAVE A DEBIT/CREDIT CARD, MY CARD WAS DEBITED FOR THE INSTALLATION FEE BEFORE I WAS EVEN INSTALLED. THAT WAS ON THE 3RD OF THIS MONTH. I GOT A POLE THE NEXT DAY, AND DIDN'T GET THE SATELLITE AND SERVICE UNTIL THE 5TH. I WAS TOLD THAT THE MONEY WASN'T GOING TO BE DEBITED UNTIL I WAS ACTUALLY INSTALLED BEING I WAS ELIGIBLE FOR THE GOVT RECOVERY ACT PROGRAM WHERE I LIVED. I CALLED MY CARD COMPANY AND WAS TOLD HUGHES NET DEBITED IT AND GAVE ME AN APPROVAL CODE. I CALLED HUGHES NET AND TOLD THEM WHAT WAS TOLD TO ME, AND WAS TOLD THEY DIDN'T TAKE THE MONEY. THEN I GAVE HIM INFO FROM MY COMPANY AND WAS PUT ON HOLD CONSTANTLY WHILE WAITING FOR A SUPERVISOR. THEY TRIED TO KEEP TELLING ME HE WAS BUSY, AND I SAID I KNOW HE IS NOT THE ONLY SUPERVISOR ON THE FLOOR IN A BIG CALL CENTER. THEN WHEN THE SUPERVISOR DID COME TO THE PHONE, HE SOUNDED JUST LIKE THE CSR! I WAS TOLD THE MONEY WAS A HOLDING FEE- WOULD BE RETURNED IN 3 BUSINESS DAYS. THAT WAS A LIE. THE FAP POLICY IS WORTHLESS. I ONLY USED THE INTERNET FOR FACEBOOK, TO CHECK EMAILS, AND YOUTUBE. THE METER KEPT RUNNING AND RUNNING. THEN THEY OFFER A COMPLIMENTARY TOKEN ONCE A MONTH, OTHER THAN THAT ONCE YOU EXCEED, THAT'S ALL THE ACCESS FOR THAT DAY! THEN THEY THINK YOU ARE DUMB ENOUGH TO BUY MORE AND PUT IT ON YOUR BILL! I CANCELLED IN 12 DAYS. THESE PEOPLE ARE HARD UP FOR MONEY AND SOMETHING NEEDS TO BE DONE ABOUT THIS SERIOUSLY. I HAVE NEVER HAD THIS POOR TYPE OF CUSTOMER SERVICE IN MY LIFE. I WAS CALLING EVERY OTHER DAY ASKING QUESTIONS. NONE OF THE FOREIGN PEOPLE COULD HELP, THEY WERE JUST READY TO TRANSFER ME TO TECHNICAL SUPPORT. ON THE LAST DAY OF MY SERVICE, I CALLED TO FIND OUT WHY MY METER NEVER WENT BACK TO 100- IT WAS STILL ON 70 WHERE I LEFT IT THE PREVIOUS NIGHT. NO ONE IN MY HOUSE WAS EVEN ON THE COMPUTER SINCE THAT NIGHT. THE REP TRIED TO OFFER DISCOUNTS, FREE SERVICE FOR MONTHS. I TOLD HER NO WAY. CANCEL ME NOW. SERIOUSLY THIS IS AN ILLEGAL CRIME FOR A MAJOR COMPANY TO RIP HARD WORKING CITIZENS OFF. THEY DON'T HAVE TO WORRY ABOUT GETTING ANY MORE MONEY FROM ME. I WILL GET SOMEONE TO CUT THE POLE AND DISMANTLE THE DISH AND THROW THAT CRAP AWAY! SMDH AT THIS SORRY COMPANY. BUT DON'T WORRY, THEY WILL GET WHAT IS COMING TO THEM IN THE LONG RUN! EVERYONE KEEP COMPLAINING, MAYBE SOMEONE IS ACTUALLY LISTENING.
Comments:
Posted by jktshff1 on 2011-01-20:
Yes
Posted by Helen Warner on 2013-02-18:
They are doing us the same wau and won't resolve anything with us! I am going to an attorney today to see what can be done. This place is all that you say and more!
Is there a class action lawsuit I can get in to that will get us back our hard earned cash that we do not owe them. They billed my Creditcard twice for the Gen four installation and now will not return my money to my credit card. SO the credit card is after me to pay the second billing that I do not owe after They(the credit card) sent them the second amount which was not owed. They are charging me interest on a bill I do not even owe! Help ME, Please. This is fraud..
Is there a class action lawsuit I can get in to that will get us back our hard earned cash that we do not owe them. They billed my Creditcard twice for the Gen four installation and now will not return my money to my credit card. SO the credit card is after me to pay the second billing that I do not owe after They(the credit card) sent them the second amount which was not owed. They are charging me interest on a bill I do not even owe! Help ME, Please. This is fraud..
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
