DirecTV Inc Informative - Things You Should Know, From A Former Customer Service Representative - Satellite TV Service

Posted by tnchuck100 on 2011-01-20:

Excellent information. I have DirecTV and can attest to the accuracy of this review. It is only due to my meticulous diligence I have avoided their traps.

Posted by Sassy2 on 2011-01-20:

I don't believe I could work for a company and knowingly lie to and steal from a customer. Some of these cases are so sad."There is honor among thieves" but none at DTV!

Posted by leet60 on 2011-01-20:

DirectTV, Dish Network or cable providers - none of these are any different. Consumers get "wowed" by low priced, short time offers and jump into a contract without reading or understanding the terms in full. None of these providers offer you "100 channels for xxx" without also giving you a list of the channels included.

I have worked in call center customer service for decades for cable, cellular and other companies and can speak first hand that 95% of the complaints of this type are a matter of the customer not reading the agreement.

Posted by Sassy2 on 2011-02-07:

Basically people are honest and we like to assume that others are also especially businesses with whom we pay for a service.5 months with DTV taught me otherwise,I was one of the lucky ones in that I got my money returned to my credit card and then of course I closed the account before DTV could reapply it.Before I cancelled my account I went on the net and read all the complaints listed about DTV and picked up a lot of good info on how to go about getting my money back.
leet60..I can tell you that there was no agreement for me to read other than a work order and the installer was standing there pressuring me to sign.The contract on the back of the work order was in such fine print I would have had to have a magnifying glass even to see it.DTV does this on purpose.We are not dealing with an Honest company and they teach their reps to be dishonest and deceive the customer and DTV continues their deceit by paying kickbacks to credit cards and banks and top officials.

Posted by jim on 2013-04-29:

Worst T V I've ever had in my life,went off the first weekend . Off and on 2 more days, then called to cancel and they said I owed over 400.00 dollars. One of the biggest RIP-OFF'S I've ever heard of......

Posted by ladytinkerbell on 2013-05-16:

i called today to ask if i can get any money taken off my bill sine when we moved my husband changed the satellite dish that was previously at our nerw apt w ebrought our old on since if we left it we would be charged 50.00 from our previous place my husband brought it hooked it up and hooked up one of our boxes till one of the installers got there when he got here all he did was take the old dish which wasnt an hd dish and tell my husband the line is active so the installer was here all of 5 mins maybe and how much do u think we have to pay 199.00 for them to get out of there truck and when i called directv they would do NOTHING about takeing it off so not only did my husband do all the work we r paying them 199.00 for nothing THEY R CROOKS

Posted by ladytinkerbell on 2013-05-16:

THANKS FOR TELLLING ME THIS I WILLhave my bank accout in the neg for awhile when i change service or term and have my husband deactivate his card so the WILL NOT in any way be able to charge me and if they do we will get a lawyer

Posted by Stuckw/the2yrconteact! on 2013-05-25:

Thank you for all the warnings! I wished I found this website before I signed the dotted line! I will let you know if I survive the two-year contract!

Posted by King on 2013-05-30:

DTV is the worst tv cable so far. Sometimes i find it difficult to call their customer service because they will delay you on the phone for hours without any reasonable solution. Is that not madness? The last experience i had with their customer representative was barbaric. The idiot was making fun of me over the phone just because i made complaint concerning the exorbitant charges. I will rather stay out of tv cable if it happens that DTV is the only tv cable on earth.

Posted by Karla on 2013-06-03:

I've had the service 2 weeks bc I wanted to save money. Remember, folks, you get what you pay for. I'm going back to TWC.

Posted by Skeptimist on 2013-06-10:

We quit COmcast and then Uverse because performance declined as prices went up. Then we called DTV but encountered a lot of obvious flim flam from the rep. Finally pinned him down to actual terms for the entire contract period but had to threaten to cancel before they finally confirmed the deal in writing - spread over several emails. First installer was excellent and had it working properly in 2 hours. But as he was leaving his "supervisor" showed up and insisted that it had to be redone - he took 6 hours, made a terrible mess and left several elements dysfunctional. It took a week of calls to support to get the system programmed and working as the original installer had it. I also made the mistake of allowing them to bill me through AT and T and that is a hideous mess - no two bills are the same amount and the details make no sense. Calls for an explanation produce nothing but gibberish. Last straw: their signal fails when it rains. Judging by the reviews I read, all cable/sat TV companies are the same. I only have this for my wife but now she's gotten sick of it and is ready to go back to free broadcast TV from the local channels - no fees, no contracts, no FRAUD! Then we'll just rent the movies she wants. There are a few things I thought I'd miss - Science and NatGeo channels - but I found them on the internet. So it's Adios, shysters!

Posted by stanford smith on 2013-06-10:

I complained constantly about the rising costs. I made sure I wasn't going to pay an early termination fee of $200. I decided to report my credit card lost before canceling and all they could do was refer me to a collection agency. Good luck to them, they'll never see that money.