DirecTV Inc Informative - Things You Should Know, From A Former Customer Service Representative - Satellite TV Service
Satellite TV Service
LOS ANGELES, CALIFORNIA -- As a former customer service representative of DirecTV, there are a few things I know that you as a consumer should know, that they don't want you to know. First off, ALWAYS ALWAYS ALWAYS read the fine print because that's what matters. Second, you should know by now that everything to do with a major corporation is a catch 22. Example: So you see an advertisement that boasts 100 channels for 29.99 per month. Well that's a great deal except for the fact that that price will go up to full price in 6 months to a year, and very few of those channels are any of the major networks. The rest of them are shopping, Spanish, etc. Then if there's that one channel you really want, you have to upgrade to the next package to get it. And then if you had the free install in standard definition and then decide you want to upgrade to HD, guess what, you have to pay the full installation price and for the receiver, + $10 per month for HD service. Another thing you should know: Having your receiver installed constitutes as your commitment to your contract, there's no going back unless you want to pay an early cancellation fee which is roughly $20 per month for every month from the date you cancel to the end of your contract, which is billed to you all at once. 2 year contract cancellation = maximum of $480 which is then added to your "Final Bill" which also includes a hefty non return fee for receivers that don't make it back in a timely manner. So once this is all totaled up, guess what, they charge it to the primary credit card on the account without you knowing, and believe me, that is hell to go through trying to fix with customer service, and that's coming from a former customer service representative. Also, we are only allowed to give out a certain amount in credits per day. I was called out a few times for giving out the highest rates in credit out of the whole center, which has over 1000 employees. But I continued to because it was money the customers had a right to. DTV basically squeezes every dollar out of you. It's good service if you pay your bills on time, but it's hell if you don't. I'm not saying you shouldn't get DTV because Dish is just as bad. Just make sure you know all the details before you make any decisions. Tell the representative to tell you what DTV doesn't want you to know about any deal. And lastly and most importantly, always be nice to your representative because we are much more willing to help if you are.