Alienware/Dell Complaint - Newer Review Alienware
Short & sweet -
I wanted to give folks a more recent story on Alienware laptops than 2005-2008, etc. Had my MX15 built May, 2010. Price just shy of $2,400.00. Great looking & great working out of the box - for maybe 5 months. It developed video issues : drivers not responding, blinking, artifacting & BSOD. Burnt up all my roll over minutes talking to support for hours on end. They simply reloaded software & drivers as I had already done.
Finally, a remote assist showed them my LCD & wireless cards were both going bad. After telling me I could return/refund the product they reversed course & had me send it in for repair. A one day rush job & I had it back with only a video card swap out & no mention of the LCD or WiFi card THEY found earlier. Paint scratches all the way down to the metal were found on the lid that they clearly did while turning it over on the bench for service.
I then researched them more & found this site and MANY others with the same types of complaints. In trying to resolve my complaint support offered to take the mx15 back for 50% of its value! People there are better and cheaper lap makers to go to. Sager, IBuypower & Mtech all could have made me a laptop with better components for the same $$$. I really wanted to like Alienware ( I bought 3 - the other two are MX11's -so far no broken hinges or other problems with those...) So please be aware what you are getting into with Dell. High price laps should last years, not be in repair all the time.