Babies R Us Complaint - Boycotting Babies "R" Us
My husband and I purchased $81 worth of merchandise that consisted of 2 baby shirts and baby food. We used 2 rewards coupons - $5 & $4 off any purchase. Instead of taking $9 off at the end of the order they take a certain amount of money off of each individual item. The 2 shirts did not fit our son. So when my husband did the return, we lost full value of the coupon because they used $1.22 of the $9 coupons towards the 2 shirts. This is not fair. Our purchase was $81 and therefore the full $9 should have come off at the end and not applied to each item purchase.
My husband spoke with Chuck the Manager at Commack (Long Island) NY location and he said he could not give my husband a credit of $1.22 and would need to speak with corporate re: their return policy. Chuck stated he speaks to at least 2 people a day complaining about the same type of situation.
When we spoke with Frances, a Mgr at Corporate Customer Relations, and explained to her the situation, her response to us was "we stand by our return policy". This is not an acceptable response. I asked to speak with consumer relations dept and they denied transferring me. They told me they would file a complaint and someone will call me in 7-10 business days. This is ridiculous customer service. Not to mention the day prior I called customer relations up and was told they were transferring me to a Manager when in fact the line got disconnected and no one called me back. They even confirmed my phone # before the transfer took place. Babies R Us has wasted my time and we feel they are mistreating their customers. We are boycotting Babies R Us/Toys R Us and will take our business to Buy Buy Baby, Target, Walmart and online.
Even though the economic damage is $1.22 it comes down to principle. The way they apply their rewards coupons and 20% coupons are not in line with their competitors and other retailers. They do the same thing with their 20% off coupons. The coupon for 20% clearly says " Save 20% on any one regular-priced baby item." So why then are they taking a percentage of the 20% and applying it to all items in that purchase. They are ripping their customers off and we want to be the voice of the people!