Hilton Hotels Complaint - Hilton honors points taken away
I had earned over 150,000 points with Hilton, enough for a free stay of multiple nights are a resort, and because I did not have activity within a 12 month period they closed my account and took away all my points. these points were honestly earned, and it is wrong that they did this. their guest assistant said there was nothing she could do. they had my correct email and mailing address and I received no notification about this. all I needed to do to keep the account active was stay for 1 night, purchase 1,000 points for $12.95, or redeem a few points. I would obviously have done this had I known. there are so many hotel programs that frequent travelers belong to and it is impossible to keep track of all the rules. and in looking over my communications from Hilton, they are not advertising their unfair restrictions. I am a platinum meeting planner at starwood, I keep track of that program, but none of the other hotel programs. I simply expect them to do the right thing. Hilton has been unfair in closing my account and taking away my honestly earned points.