Tree Classics Complaint - Tree Classics LEDs are BAD
LAKE BARRINGTON, IL -- I am writing to complain about the quality of the LED bulbs on my Tree Classics Pre-Lit 5' Brookfield Pine with LED clear lites.
Last Christmas I had two lines of LEDs out almost all season. This Christmas I replaced about 5 LED lites before adding the ornaments to the tree and still a whole line of LEDs again went out. Now I have removed my ornaments and replaced each LED with a new one in a long and systematic search for the failed LED without any luck. It says right on the box that your product is a " Permanent Tree" and has a ten year warranty. I have just called Tree Classics at (847) 304-4961 only to find out that you have closed all operations from 1/18/11 until sometime in April.
I would like a full refund for this purchase. It has not lived up to your claim of a "Permanent Tree". I believe this is only my third season and I have had more trouble with the lighting on your product than I ever had with any minature bulbs on my older trees. I purchased your product (at higher cost) because you made it sound easy and carefree to set up and display but it has cost me many, many hours of frustration in trying to replace LEDs to get whole strings to light. Alternately, I would consider a prorated refund. My wife said to throw it out, but it was costly and you gave a ten year warranty.