Logmein Complaint - Logmein refuses to refund
WOBURN, MASSACHUSETTS -- I had used Logmein Pro for a month and then forgot all about it. Not a big deal, except the card I used doesn't give me a monthly statement. I'm on social security and the card I used is a small amount that the Department of Human Services gives me monthly. However, it doesn't give me a statement. About a year after I initially used Logmein, I noticed my balance differing and called my account caseworker. They told me I had been charged for every month since that initial month. Again, no big deal. I pulled up my Logmein account and it showed I had not used the service for a year. So it was easy for them to tell that I was not using the service. I contacted Logmein, and they refused to refund the amount of about 100 dollars. They said their finance office would not authorize a refund, no matter what the circumstances.
I can only contend they are doing the same thing to others, although with regular bank statements, it probably doesn't take an entire year to miss the money.