My Plumber (Manassas, VA) Complaint - Price Gouging, Hidden Fees

Review by riptoff99 on 2011-01-20
MANASSAS, VIRGINIA -- I called them to have them fix our water heater which broke down yesterday. First off, they will try to charge a “dispatch fee” of $80 just for sending someone to your house. The CSR I spoke with told me that she would waive the fee because I was a new customer. I asked for a ballpark figure for how much it would cost for them to fix the problem and was told that only the field technicians had the “book of prices.”

I get a call from my wife that the man wrote up a bill for $150 JUST for looking at the water heater. The total to actually repair the heater would be $850 total, or $1500 to replace the whole system. They did not say that actually looking at the heater was going to cost anything, let alone $150. I had a second plumber come in after they left and fix the same problem. The total charge for diagnosis AND repair was $180.00.

Obviously, the man would not have left the house without being paid, so my wife had to pay him with our credit card. I was able to have my credit card company reverse the charge. We would not have been so lucky if we paid with cash or check!

These crooks are trying to take advantage of people by price gouging heating services in the winter time. They are THE first result for “plumber in northern Virginia” on Google and unlucky people WILL try them first!
Comments:2 Replies - Latest reply on 2011-01-20
Posted by getoverit on 2011-01-20:
Funny that you should mention this. I meant to post a review on My Plumber (Springfield, VA) but this is something that actually happened about 9 1/2 years ago.

We were going to have a bathtub resurfaced and were told that the shower, faucet, and all the fittings needed to be replaced. We engaged My Plumber.

The guy showed up right on time and got the job done. It was about $600, which seemed high but it was something we wanted to get taken care of but now it was done and we were ready to have the resurfacing done.

The guys starts showing me some little pieces of what looked like some kind of plastic bushing, or lining to a pipe, or something. He says that faulty materials were used in a lot of hot water heaters for a period of years. Didn't I see the piece on 60 minutes about it? I guess I had missed that one.

He says that soon we're probably going to start seeing little bits of plastic coming out of the taps and stuff and we'll have to replace the hot water heater soon after that. He really felt it was worthwhile to have My Plumber's take care f it right now, and avoid all the aggravation.

Guess what? No bits of plastic and we're still using the same hot water heater 9 1/2 years later.
Posted by Anonymous on 2011-01-20:
Although not always feasible, it's best if one can partially educate themselves on the subject at hand. This will help prevent BLATANT fraud by over-zealous plumbers looking to make a profit.

A little shout-out...I used to live in Manassas,VA and attend Osbourn Park Highschool!

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