Apple Bank For Savings Complaint - Apple Bank Doesn't Give You Your Money
BROOKLYN, NEW YORK -- I have had a checking and savings account with Apple Bank for about 12 years. A little over a year ago, I had deposited a large sum of money into my checking account. A few months later, I wrote myself a check to deposit some into a bank closer to my home in another state. Because the check was over $5000, I was required to verify the signature and had some conversations with the bank after they bounced my check. I verified the signatures and wrote a new check. That was finally deposited. I was instructed to fill out a new info card that had my SSN and new signature on it (my last name changed due to marriage). I did that. About three weeks ago, and over a year since I had deposited the original amount, I spoke to my mother who talked to the bank that I would be coming to this branch to get a large amount of cash from my account. They told my mother that all I had to do was give them two days notice and I could order the money. I went to the branch and I wanted to withdraw more than $5000. They told me that they do not allow that much cash to be withdrawn. I told them that I was told I needed to order it in advance. After speaking with the branch manager, they told me that they are not "obligated" to give me cash and that I could get a cashier's check which "is legal tender." I asked her how I was going to cash such a check. They told me that I can go to another bank and they could cash it. She told me about how "dangerous" it is to have that much money and that in "this day and age" you can have your money in other forms and that "what if everyone wanted to take out that much money." I told her that that I did not care about other customers taking out cash. I asked if I could take out the daily max everyday and she told me that I "would get in trouble for money laundering." I said that I would consider closing my account. She didn't care and told me that she could give me a cashier's check. The next day I called the main office and explained my situation. The man on the phone was very rude and said that Apple Bank doesn't give out more than $5000 in cash and that was the policy. He told me that since I deposited a check, they don't have to give me cash. He said that no bank will give out that kind of cash because of 9/11. I said Chase bank had given me that kind of cash after I deposited amounts by check. He said he "never heard of that." That day I went to the bank and closed my accounts and no one cared. No one asked me why or if there was something they could do to keep me as a valued customer. It was very easy to close my account. I went down the road to another bank and deposited the check and within a week, I had the cash I needed. I am very disappointed in Apple Bank and will never bank with them again. Please be aware that if you deposit large sums of money into an account at Apple Bank that you will not be able to get cash if you need it. I used to think this was a good bank, but now I know why they claim to be a strong bank: they take your money and do not give it back. Good luck.