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BB&T Complaint - Beware of "The Plus Fee."
Complaint
A fee for $2.95 recently showed up on my BB&T checking account. I had never been charged that fee before and was not informed that I would be charged it.
I called my bank branch to see what the fee was. I was told "the computers are down" and they couldn't help me. I called another branch. The recorded message informed me that the bank was closed and I should call back during their working hours from 9 A.M. to 4 P.M. It was 9:20 A.M. I called a 3rd branch, where the teller informed me that the fee was for "the Plus Program, that used to be free, but now some customers were getting charged for it." I told her I never signed up for the Plus Program, I didn't want it, and I was never informed I would be charged a fee for it. She said I had to come into the bank to sort out the problem. I work during banking hours and have no time to go to the bank for this kind of nonsense. I asked to speak to a manager.
Sat on hold for 22 minutes. Finally got a manager who said that "lots of people are complaining about that fee -- there must have been a system error." Of course BB&T isn't doing anything about the "error" unless you call and complain. The manager said she would take the charge off my account, but she "couldn't be sure" if I would be charged it again.
Time to change banks. Monitor your accounts closely for new fees -- apparently if you don't catch the bank's errors, they will slap fees on your account.
I called my bank branch to see what the fee was. I was told "the computers are down" and they couldn't help me. I called another branch. The recorded message informed me that the bank was closed and I should call back during their working hours from 9 A.M. to 4 P.M. It was 9:20 A.M. I called a 3rd branch, where the teller informed me that the fee was for "the Plus Program, that used to be free, but now some customers were getting charged for it." I told her I never signed up for the Plus Program, I didn't want it, and I was never informed I would be charged a fee for it. She said I had to come into the bank to sort out the problem. I work during banking hours and have no time to go to the bank for this kind of nonsense. I asked to speak to a manager.
Sat on hold for 22 minutes. Finally got a manager who said that "lots of people are complaining about that fee -- there must have been a system error." Of course BB&T isn't doing anything about the "error" unless you call and complain. The manager said she would take the charge off my account, but she "couldn't be sure" if I would be charged it again.
Time to change banks. Monitor your accounts closely for new fees -- apparently if you don't catch the bank's errors, they will slap fees on your account.
Comments:
Posted by tnchuck100 on 2011-01-21:
Good for you keeping close tabs on your finances. So many fail to do so.
If they do not fix this in ONE shot it will be time to move on.
If they do not fix this in ONE shot it will be time to move on.
Posted by Prince-Caesar on 2011-01-21:
Banks are getting worse and worse with these "fees" ever since the overdraft protection law was passed......they will do anyhting to make a buck.....my partner uses BB&T, Ill be sure to let him know about this fee.
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