Panasonic.com Complaint - Panasonic.com is a joke

Review by SourceCodeX on 2011-01-21
ANGST!! This online seller is THE WORST experience I have had in over 13 years of online shopping. I ordered a DMP-BD85 BLU RAY W/ STREAMIMG & WI FI DVD player on 11-30-10 for the great price of $125 via a corporate buying deal with free 1-3 day shipping. I look at my checkout cart and price mysteriously changed to $137.50!! I got no help no explanation other than web prices do not always reflect final cart checkout price. WHAT!? That was the final answer after waiting 70 minutes on ignore. I then e-mailed eppsupport@us. Panasonic.com and told them this was fraud and illegal. I got a voice-mail at home saying they had adjusted the price back to $125.00 as website initially showed. Their website is a tragic joke. It is always outdated with order status never updated. Days, weeks, went by and no DVD player arrives, no website info and no e-mails from Panasonic.com -- ?? Sadly, after 2-3 more calls to them, they admitted item was on back-order and since Christmas is so busy a time, we customers need to be more patient. Hunh?! Then magically, 44 days after my order, on 1-12-11 -- UPS drops the DVD player off at my house. Panasonic.com never e-mailed me when it was being shipped AS THEY PROMISED. Instead, I about trip over the dang thing on my front porch in its box with all the logos and pics advertising, "Hey folks, please steal me." When I let customer service know it had finally arrived, they simply e-mail replied saying, "We see it was shipped UPS. Hope this info is helpful." Duh . . . What is wrong with this company? AVOID Panasonic.com WEBSITE. AVOID their scam. I only hope this thing works right . . . sigh . . .
Comments:1 Replies - Latest reply on 2011-01-22
Posted by Alain on 2011-01-22:
Sometimes the bargain price comes with problems.

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