Lan Airlines Complaint - Going downhill

Review by mcl3 on 2011-01-21
I wrote a positive review of this airline a few years ago. We have continued to use them and unfortunately they are becoming more like AA each time. The last 3 trips there have been flight delays (mechanical) despite stating that the flight was on time on their website. The last flight the plane was filthy with grease on the monitor and dried drink on the seats. You may as well fly on a discount carrier if you are going to get discount service. It is too bad they choose to take this route.
Comments:1 Replies - Latest reply on 2011-01-22
Posted by Alain on 2011-01-22:
Use the complaint form on 'contact us' to let them know about this problem.

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