Electrolux Complaint - Disappointed in Electrolux
We purchased the Electrolux over the range microwave April 2010. We had to wait for the new model to come into stock. We use the microwave to reheat food, make popcorn, defrost and melt some foods and cook baked potatoes. Almost three weeks ago, the Electrolux microwave started making a strange noise and we discovered that it wasn't heating. We called the number on our owners manual and were given the names of two repair services that fix Electolux appliances. The response was quick - within 2 days. We were told the magnetron, the piece that makes it heat the food, had to be replaced and that it would be ordered and sent to our house within the week. Three weeks later and we don't have the magnetron and we are without a microwave. Fed up with waiting, I called Electrolux to complain and was told that the magnetron is back ordered. Number one, I'm upset that no one called me and let me know we would be more than three weeks without a microwave. Second, I wonder why the magnetron is back ordered, do other customers have the same problem. I think they should do something to make me happy.