Power Nissan Chandler Complaint - Spot Delivery Scam - 2011 Nissan Rogue SUV
CHANDLER, ARIZONA -- DO NOT buy/lease from Nissan Power in Chandler. They are crooks and scam artists.
I recently leased a 2011 Nissan Rogue. The salesman ran my credit, showed me the payment options, we agreed and I signed the lease and drove off with the car. All indications were that the car was mine. He never once stated anything about a spot delivery, which means there was a chance the lease could be denied later, or I could drive off with the car and they work the details out later. Never once mentioned that to me. They called me a week later and said I was rejected because of my credit history. My credit has been near flawless over the past few years. It was 4 years ago that I had a lot of issues. I've worked really hard to improve this. Over a week later I was told my contract and lease agreement meant nothing and I had to bring the car back. I was never told this and had all legal documentation and lease agreement to show.
They said I wasn’t approved to lease, BUT was approved for a loan to buy the car?!? The "best" they could off is $414 a month for 60 months. They could get it down to around $380 a month for 66 months. I came into the dealership thinking between $350-370 tops a month for 60 months to buy. I know my credit isn't that bad. I don't know what APR they were offering, but every article I read about this "spot delivery scam" is coming true to a T. They called me back a week after we got the car, told me I wasn't approved, told me I had to return the car or pay more money for more months. 3 weeks later, I am still negotiating. It's ridiculous. I haven't had peace of mind in 3 weeks because of Nissan. I told them that I couldn't do those terms and said I would bring the car back on Saturday (it being a Thursday).
They called me back, first time in a week mind you, and said they just got word from their "higher ups" and that this situation has to be resolved today. Funny, how they let me drive it for three weeks, but when I say I'm bringing it back and didn’t want to compromise to their new deal, they want it back immediately. I honestly think they thought I was going to buckle and accept their terms. When I didn't, all of a sudden this is an urgent matter that must be resolved immediately. This is how shady and terrible it makes Nissan and their customer service look. They tried to scam me out of more money, I held my ground and they wanted to retreat, causing my wife and I 3 weeks of misery.
I filed complaints with Nissan corporate and was told they have no aurhotity over the actual dealerships. Great help their customer service was. I also filed complaints with the Better Business Bureau and the Arizona Attorney General, whom told me despite the legal contract, if the financing wasn’t approved I have to give the car back. I still am in shock at this scam. I don’t get it, they definitely won't be able to sell this car as new any more as it has close to 900 miles on it now.
I felt absolutely hassled and scammed. It has now been three weeks to the day since we got our car. Every day has been a nightmare. I've tried calling the dealership for the last week and a half. It just rings. No one picks up. I've had only two return phone calls. This is the worst experience my wife and I have ever had.
I want everyone to be aware of this spot delivery scam. Make sure you are 100% sure the car is yours and approved before you drive off.
And, DO NOT buy or lease from Nissan Power in Chandler. They are crooks and scam artists. Terrible customer service and no regard for people. All they care about is making more money at ANY expense.