Whirlpool - Death, Taxes and the F-01 Error Code
Whirlpool Duet - Complaint
In March of 2010, I decided to surprise my hardworking wife with a new washer and drier. The snazzy yet costly features of the Whirlpool Duet series washer seemed justified, as the washer and drier combo promised to save her considerable time doing laundry. Turns out, the pricey pair have proven to be the most dreadful purchase I have ever made (really). The washer has failed 4 times in 10 months, with each failure resulting in considerable downtime (more than a month total), painful exchanges with customer service, and time out of our busy schedules waiting for service teams to “fix” our unit. Needless to say, the only thing actually cleaned by my Whirlpool washer has been me.
What is most frustrating is that with each failure, Whirlpool has been content to simply replace the failed part with an identical, soon-to-fail part. As if the 3rd cpu will suddenly work where the previous two have failed. I get the distinct feeling Whirlpool is simply hoping to push me beyond the 12 month warranty period so they can begin charging me for their bait-and-switch part exchange program. Right now, I am being told to wait a week as an engineer reviews my problem. I don’t need an engineer and a week to diagnose the issue and offer a solution; the washer represents a full-failure of modern technology and I deserve a new model.
I have three wardrobe-busting kids, one with honest-to-God, medically-treated sensitive skin. We are supposed to wash his clothes and bedding frequently to avoid rashes. Unfortunately, the flashing “F-01” error on my washer makes that difficult. While the problem is not funny, I jokingly call any rash popping up on my son during washer-less periods “Whirlpool Rash.” I may start forwarding his dermatology bills to Whirlpool. What’s worse, another of my children is currently battling pink eye. The doc told us to wash everything he contacts to avoid spreading the misery. Ha. Not sure he meant hand 5 in the retention pond across the street.
Anyway, to anyone considering a Whirlpool washing machine, I urge you to run like the wind. I know my wife wishes I had in March 2010. Honestly, I long for the errorless el-cheapo’s we had prior to this God-forsaken Whirlpool. The only thing I appreciate about the growing pile of clothes in my laundry room is that it eventually blocks the flashing F-01 error code that haunts my dreams at night.
I know I am not alone. That is why I have purchased and am planning to launch whirlpoolofhell.com to serve as a forum for people suffering from their own “Whirlpool rashes.” Should I find not satisfactory resolution to my problem (new washer), I'll launch the site lickedy-split.